Customer Service

The Customer Service Workshop is designed for anyone who works with Clients on the 'front line', and needs to build and manage relationships, achieve specific objectives and exceed client expectations - while making a profit. The content includes;

  • N.E.W - Needs Expectations & Wants
  • Delivering Excellence - and proving it
  • Order Value & Repeat Business
  • The Psychology of Relationships - EQ
  • Understanding Personality Profiles
  • Case Studies from the World's best

Whether you are working with clients in the B2C or B2B, Manufacturing or Services sector; everyone is in the Customer Service Business - this workshop is for you.

Each participant will be invited to complete a DiSC profile before the Workshop, and commit to a defined plan of action and Results for the following 90 Days.

Image

Objectives

  • Managing responsibility and expectations...
  • Understand how to build and develop relationships...
  • Deliver Strategies for Order Building and Repeats...
  • How to attract a steady stream of Referrals...
  • Ability to deliver a WOW factor, consistently...
  • Use the power of Emotion versus Logic...
  • Have a Plan for success...

'David's course was lively, enthusiastic and gave me ideas of how to obtain new clients and how to service my existing clients.'
Mark L (UK)

Contact us

Image